Privacy Policy

Last Updated: May 2, 2026

Chinenye Ekeruche Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chinenyeekerucheconsulting.com or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out forms on our website
• Use our live chat feature
• Request a consultation
• Engage our services
• Subscribe to communications

Types of personal information:

• Name
• Email address
• Phone number
• Organization/company name
• Project details and requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Location data (general geographic location)

How We Use Your Information

Service Delivery

• Responding to inquiries and consultation requests
• Providing consulting services
• Communicating about projects and deliverables
• Sending invoices and processing payments

Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations

Marketing (with consent)

• Sending newsletters and updates
• Sharing relevant industry insights
• Notifying you of new services

Third-Party Services

Tawk.to Live Chat

Our website uses Tawk.to for live chat functionality. When you use the chat:

• Tawk.to collects your name, email, and chat messages
• Chat data is stored on Tawk.to servers
• Tawk.to's privacy policy applies: https://www.tawk.to/privacy-policy/

Calendly

We use Calendly for consultation scheduling:

• Calendly collects scheduling information and contact details
• Calendly's privacy policy applies: https://calendly.com/privacy

Cookies and Tracking

What We Use

Essential Cookies:

• Session management
• Security features
• Basic website functionality

Third-Party Cookies:

• Tawk.to chat functionality
• Calendly scheduling

Your Choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality, including the chat feature.

Data Sharing and Disclosure

We do NOT sell your personal information.

We may share information with:

Service Providers

• Chat service (Tawk.to)
• Scheduling service (Calendly)
• Email service providers
• Payment processors
• Website hosting

Legal Requirements

• When required by law
• To protect our legal rights
• In response to valid legal requests
• To prevent fraud or harm

With Your Consent

When you explicitly authorize sharing

Data Security

We implement reasonable security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure servers and hosting
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain personal information:

• For active client engagements: duration of project plus 7 years
• For inquiries that don't convert: 2 years
• For marketing subscribers: until you unsubscribe
• As required by legal or regulatory obligations

You may request deletion of your data at any time (subject to legal retention requirements).

Your Privacy Rights

Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request a copy of your data

Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing contractual obligations
• Legitimate business needs

Opt-Out

You can opt out of:

• Marketing communications (unsubscribe link in emails)
• Non-essential cookies (browser settings)
• Data collection (limit use of website features)

Complaints

If you have concerns about our privacy practices, contact us first. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/

International Data Transfers

Your information may be transferred to and stored on servers outside Canada, including:

• United States (Tawk.to, Calendly servers)
• Other jurisdictions where our service providers operate

We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we have collected a child's information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.

For material changes affecting your rights, we will provide prominent notice.

Compliance

This Privacy Policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• General Data Protection Regulation (GDPR) principles for EU visitors
• California Consumer Privacy Act (CCPA) for California visitors

This Privacy Policy is effective as of May 2, 2026. Please review it periodically for updates.